Brand Policy

Ordering Process & Procedures

• You can trust that your order will be quickly and effectively processed and safely delivered.

• We can ship products anywhere in Trinidad and Tobago via TTPOST.

• We ship throughout the Caribbean and to the US and Canada.
• Bank Deposits are reserved ONLY for Customers in Trinidad and Tobago.

• When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. 

• Most orders will ship within 72-96 hours. Please keep in mind that this could vary depending on holidays and sales. An email will be submitted if the processing time is beyond average.

• Once we dispatch your order for delivery you will receive a tracking number. Please allow 24 hours for tracking info to update.

• You'll receive an email notification once we create a label, but your tracking info will not update until it's scanned and received by the shipping carrier.

• If your tracking information states your order was delivered and you believe this to be an error, please contact your local post office.

Shipping & Handling

We currently ship through TTPOST.

• We reserve the right to substitute a shipping method if the requested shipping method is not available for your address.

   

Returns

All sales are final.

We do not accept returns however please contact us if you have any issues with the product received.

Cancellations

If you would like to cancel your order, you can do so within the first 24 hrs provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. 

We reserve the right to cancel orders at any time, for any reason.